Blizzard Entertainment has apologised for the connectivity issues that have plagued Diablo III since its release on Monday night, admitting that it did not prepare adequately for the rush of players simultaneously trying to log in to its long-awaited action-RPG.
In a statement posted on the Battle.net forums by community manager Bashiok, the company acknowledges that the Diablo III login issues that appeared to have stabilised had returned to thwart would-be players in the US and Europe. Users are also reporting issues with achievements not being unlocked or stored properly, which Blizzard says it is investigating.
"We sincerely regret that your moral crusade to bring down the Lord Of Terror was thwarted not by mobs of demons, but by mortal infrastructure," the statement reads. "Despite very aggressive projections, our preparations for the launch of the game did not go far enough.
"We've been monitoring the game 24/7 and have applied several optimisations to help our systems better weather the global rush. We're continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone."
To ensure that goal is met, Blizzard is delaying the launch of Diablo III's controversial real-money auction house, which was previously set to debut on May 22. No replacement date was given, with the company promising updates in due course.
"We greatly appreciate everyone's support, and we want to sincerely apologise for the difficulties many of you encountered on day one," the statement concludes. "Thank you again for your patience."
While welcome, the statement makes no mention of Diablo III's 'Error 3006', a game-breaking bug triggered by trading with a Templar early in the game. A member of Blizzard's community team said earlier in the week that the issue was being investigated.
Our review will be published later this week; in the meantime, we recommend PC Gamer's Diablo III review as it happens, which reviewer Tom Francis is updating regularly with his progress and impressions.