GameStop CEO Dan DeMatteo isn't concerned about online retailer Amazon's venture into the used videogame trade-in business--not in the least.
"I give the probability of this working at zero," DeMatteo told Edge in a Thursday phone interview.
Amazon this week introduced a program in which consumers can ship, for free, games in good condition and receive an Amazon gift card in an amount dependent on predetermined trade-in values.
DeMatteo is familiar with the mail-in videogame trade model. GameStop tried it several years ago, to no avail. "Electronics Boutique also tried it and failed. There's no consumer acceptance. With consumers, there is an immediacy for currency when they want to buy a new game."
In the case of Amazon, consumers have to wait for shipping and for the gift card to be processed before cashing in on trade-in value.
"It didn't work for us, and I can't see it working for them," DeMatteo said.
We'll have more from DeMatteo, Amazon and game developers regarding Amazon's move shortly.
There's a lot of talk about Amazon, BestBuy and even Toys-R-Us fighting for GameStop's trade-in business.
I don't think Amazon would be a strong competitor because the kinds of people that trade in video games are hardcore gamers, GameStop's customer base. Amazon's customers are likely to be casual games, who probably wouldn't be trading games. Same holds true for BestBuy and Toys-R-Us.
So I don't think they'll be much of a customer shift away from GameStop.
There's a lot that goes into doing trade-ins, including pricing, demand and inventory management. Among the three, I'd rate Amazon as having the best chance, since they have the database of what used games are bought and sold. BestBuy and Toys-R-Us just don't have this expertise. Still, I don't think Amazon crosses customer bases well with GameStop.
Here's a blog about this for more.
http://phrenzie.com/2009/05/04/gamestop-v-amazon-bestbuy-toys-r-us/
I don't buy that many games and I never buy them used. I hate dealing with the tools at game stores. I hate having games sitting around that I'll never play again. I love this. I get credit towards books and other things I might actually want, not just towards the 5 games a year which are worth having.
Of course, XBox 720 and ps4 will be digital delivery consoles anyway so this only matters for a couple more years.
As someone has pointed out further down the page, in most cases, you'll get more for selling on eBay, and you'll get cash for that, which can be spent on all manner of product and services, not limited to Amazon.
Let me get this straight... a bookstore? That you shop from on a computer?! Never work.
Matteo should join Kotick and Riccitiello in the asshats of the industry club. They can have meetings at prominent restaurants, get liquored up, grab the waitress's ass, and talk about how they're the kings of the business.
Meanwhile, the people who are actually good for the industry, people like CD Projekt, Phil Harrison, Stardock... can meet across town.
World is different now. Consumers are more accepting of this kind of service, especially if Amazon can get overnight deliveries added to the mix. As for immediacy, I can't always get to a GS location when I want due to other, more pressing activities, like working. If I know the trade-in is 2 days in total for a turnaround, on a physical copy, done deal.
Can't work? Netflix says hello.
I wouldn't be surprised if some games end up going 'missing' in the mail system. I'd rather mosey on over to a shop and hand it in myself!
It's like Sony vs Microsoft all over again, except with retailers!
Brian
www.brianwoods.com
Not sure why DeMatteo assumes because GameStop and EB failed to do it before, that Amazon will fail too. Amazon has an excellent infrastructure so maybe there won't be the big delay in gratification that he's assuming. Also, the fact that I can spend my trade-in dollars on any product on Amazon's site makes the credit more valuable than what GameStop will give me.
It seems to me that Gamestop might be a little myopic at times. Rather than dismiss Amazon's attempt out of hand, maybe DeMatteo should consider the long-term health of his cash-cow and start offering his customers more bang for their trade-ins and stop competition from entering in the first place. Of course, this is the same CEO that said the network won't be in place to do digital distribution of full games until 2020 to 2025. Shortsighted at best, idiotic at worst.
Hmmm... let's take an example. Halo 3 Amazon trade-in value? $12.50. Average sale price for Halo 3 on eBay? $25.
Uhm, I'll keep selling my old games on eBay, thanks.
No need for new games these days you can just rent your games or buy them used. If you want the dlc just rent the game agin. the older the game the cheaper it is. Why would any one want to buy a new game for $60 or $70 dallars.
All we need now is wal-mart to jump into the used game market.
um, because some of us would rather spend a whopping extra $5 for a new game in pristine condition, instead of saving $5 to get some crap with no manual and a disc that looks like Rover had a go at it. if you can't afford $60 for a new game, then i just don't understand how $55 for a used one is much better.
Gamestop doesn't sell games in crap condition unless you're too stupid to ask to look at the disk, in which case that is your own problem. Save your $5 and buy used if you buy from them at all.
Well if anyone is dumb enough to purchase all their games (used or new) at GameStop, then they deserve to be ripped off by GameStop's $5 "savings" racket.
In this economy, the smarter gamer rents; preferably via an all-you-can-eat service like GameFly. And if they find a game they like enough, they purchase it pre-owned (or even brand new) from somewhere like eBay, Half.com or even direct from GameFly, at tremendous savings vs. new or used from GameStop.
Case and point: just last week, I picked up Prince of Persia (Xbox 360), brand new on eBay. Only paid $28 for it, plus another $5 in shipping. The game still retails brand new at GameStop for $59.99 (plus a local sales tax of 7.5%). That's a savings of $31.49 over picking it up a GameStop, and I still got it new, in the original seal.
And a good thing too. Prince of Persia, like most games from last year (Army of Two, Gears of War 2, Mirror's Edge, Resistance 2, etc.), while awesome, is pretty short. and can be beaten over the course of a single weekend - technically making it rental material. So like most games last year, it was not even worth a $60 (plus tax) purchase in the first place.
Anyway, keeping this on topic. Despite sounding like an arrogant arse, GameStop's CEO, Dan DeMatteo is likely spot on the money about the pre-owned setup not working for Amazon.
Firstly, the entire waiting to get your money on a gift card via snail mail, is enough to put an end to Amazon's pre-order initiative right there. They'd have been much smarter just to credit the cash amount directly to people's Amazon account. Then there is the matter of trade-in value. Following the GameStop model, the set price for trade-ins will be very low, while the sell prices for the same games, will be relatively high. Most gamers with the patience and savvy to shop/sell pre-owned games online already know they get a far better deal by skipping the middle man, and using Amazon's (or eBay's or Half.com's or Craig's List's) service to sell their used game directly to the consumer and pay a small listing/selling fee. Likewise, most consumers who shop for pre-owned games online, know they can get better deals by shopping directly with the seller.
Matter of fact, the deals you get from shopping/selling directly online are usually so damned good, that the only reason GameStop is even in business, is society has managed to train most consumers to seek out instant gratification. GameStop made over $8 billion last year; as I understand, around 75% of it from the sell of pre-owned software. It is very likely that 70% to 90% of the consumers who gave GameStop the means to turnover that $8 billion, are all very aware you can get much better deals (buying or selling) on eBay, yet chose the path of instant gratification over getting a much better deal, anyway.
Unlike GameStop, Amazon does not have any means of delivering the instant gratification pill to it's customers. Even if they credited the money from trade-ins directly to Amazon accounts, you still have to wait the 2 to 5 business days for the game to get to Amazon via the mail, plus however long it takes for Amazon to process your trade-in and credit the cash to your account. All told, depending on which day you sent your game off in the mail, you could be waiting for as many as ten days before you see any money.
There are ways that Amazon could make it worth consumer's time and streamline the service. As stated before, they could credit money directly to Amazon accounts. They could also establish a postal printing system similar to Paypal, so that customers can use their Amazon accounts to print their own postage labels, when they ship a game to Amazon. If Amazon is really bullish, they could offer to pay for said shipping (possibly credit it back to the user's account once the game shows up). On that note, if they are feeling extremely bullish, they could credit "qualified" customer's accounts for the game as soon as the customer ships the game (ie. the barcode on the Amazon shipping label they printed out on their home computer, was scanned by into the USPS system, by the local postmaster). I could see where that would work if they only credited between 50% and 70% of the trade-in value at time of shipping, and the rest once the game reaches and is verified at the Amazon processing center. And even then, only customer's who Amazon accounts are associated to a creditcard (not debit), and the TOS of the service, gave Amazon permission to get their money back via said creditcard, should the customer in question be attempting to scam Amazon. This would cut what could have been a week or two wait for money, down into something much closer to instant gratification.
Other options open to Amazon, is give better deals on trade-in/sell values than GameStop. The last time I checked, this option is working particularly well for Game Crazy, one of GameStop's up and coming competitors across the West Coast. They could even extend the program to cover other forms of popular media: books, music CDs, SACDs, DVD-Audios, and blu-rays.
All told, if Amazon is willing to stick their neck out a little and take on some risk, they actually could get this to work out well for them. Maybe not on the level of GameStop, but at least to the tune of a few hundred million $$$$ in profit annually. However, if the only thing they are going to do is merely attempt to emulate GameStop, point for point, then with Best Buy and Toys R Us also jumping unto the pre-owned bandwagon, and places like Game Crazy still expanding rapidly, they do not stand much of a chance unless they eliminate as many obstacles as possible as well as create differentiators for their trade-in service, vs those of the competition.
Yes you can buy both new and used games cheaper online then in the store, but that is true of anything not just games. What I love about Gamestop is how much dedication they put into knowing about the games they sell, and oh yeah if you buy a used game and don't like it you can return it within a week. Essentially the same as a rental, no risk no mess and no dealing with online run-arounds or scams. Also, I don't like knowingly purchasing stolen merchandise, and be honest with yourself on this one: If someone can afford to sell an unopened game on eBay for 1/2 the cost that retail stores pay to get the game in the first place, what are the chances of it being a legitimate acquisition? Less then zip in my humble opinion.
While I agree that the consumer is conditioned to crave instant gratification, I disagree that Gamestop rips people off. They merely do what the consumers asked of them, and managed to make a tidy profit. If the whole deal was such a ripoff, people would wise up, however they're content to sell their games for what they feel is fair, and then buy other games with the same mentality. And perhaps there are consumers that value knowledge and courtesy over a couple extra dollars... just a thought.