With many forums and blogs reporting issues here and there with the Xbox 360 hardware, we put in a request to Microsoft to see what they had to say about the reports.
"The vast majority of Xbox 360 owners are having an outstanding experience with their new systems," a spokesperson tells Next Generation. "We’ve received a few isolated reports of consoles not working as expected. The call rate is well below what you’d expect for a consumer electronics product of this complexity. As a percentage of the total number of Xbox 360 systems already in the field, these calls represent a very small fraction. That being said, there is no systemic issue with Xbox 360. Each incident is unique and these customer inquires are being handled on a case-by-case basis. Ultimately, customer satisfaction is our highest priority. Anybody having an issue with their Xbox 360 console should call 1-800-4 MY XBOX immediately so that we can help, or visit www.xbox.com/support."