But Moore, now with EA Sports, told the Guardian in a new interview that the infamous line was taken out of context.
He claimed, "...I was focused at that time on trying to get customer service up and running to take care of some hardware problems, and I said, 'You know, things break', and then I was called Marie Antoinette – let them eat cake.
"But the context I was using wasn't flippant, the sentence was, 'Things break, but our job is to go fix it for you.' So what I said was twisted to that it looked like I didn't care."
Moore's wording in the original interview was a bit different, but does seem to capture the same meaning:
"Y'know, things break, and if we've treated [the customer] well and fixed his problem, that's something that we're focused on right now."
Microsoft's "RROD" debacle led the console maker to earmark over $1 billion in related charges.
"...There are things that I've said that have been immortalized, and you try to say, well that's not what I meant," said a candid Moore.