Nintendo has played down reports in the UK press of customers seeking refunds on purchases of the 3DS after experiencing dizziness and headaches when playing the new handheld.
National tabloid The Sun told on its front page this morning of customers expressing dissatisfaction with retailers who refused to refund the full purchase price, instead offering trade-in prices, with the paper claiming stores were reporting “record return levels” of the device, which launched in the UK on March 25.
However, a Nintendo representative passed us the following statement. “Recent reports are incorrect,” it reads. “The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund.
“Nintendo 3DS was designed with a 3D depth slider that lets users adjust the 3D effect so that everyone can still enjoy this product. When viewing any kind of 3D images, including movies and on TV, some people might experience minor discomfort. The effects are short term and have no lasting effect; most people can continue after taking a break.
“Customers with any concerns should contact their local Nintendo customer support via www.nintendo.co.uk or on 0870 606 0247.”
MCV also reports that HMV and Game, two of the country’s biggest retailers, have denied the claims, with Game saying it has received “fewer than five complaints” and HMV denying that it has issued any refunds at all. The Sun has since edited the report online.