Over the weekend, Sony began restoring online gameplay and some other services to its PlayStation Network and Sony Online Entertainment's soe.com after more than three weeks offline.
A mandatory firmware update was made available prior to the switch-on, and users are also required to change their passwords. The roll-out of services began in Europe, America, Australia, New Zeraland and the Middle East. Other services restored include Home, PSN friends lists, trophies and chat, alomg with third-party services such as Hulu, Netflix and VidZone.
“I’d like to send my sincere regret for the inconvenience this incident has caused you, and want to thank you all for the kind patience you’ve shown as we worked through the restoration process,” said Sony executive deputy president Kazuo Hirai in a video published on the PlayStation blog and embeded below. “I can't thank you enough for your patience and support during this time. We know even the most loyal customers have been frustrated by this process and are anxious to use their Sony products and services again. We are taking aggressive action at all levels to address the concerns that were raised by this incident, and are making consumer data protection a full-time, company wide commitment.”
“While we understand the importance of getting our services back online, we did not rush to do so at the expense of extensively and aggressively testing our enhanced security measures," Hirai continues. "Our consumers’ safety remains our number one priority. We want to assure our customers that their personal information is being protected with some of the best security technologies available today, so that everyone can feel comfortable enjoying all that PlayStation Network and Qriocity services have to offer.”
PSN and soe.com have been offline since April 20 following a hacking attack in which details from over 100 million user accounts were stolen.