Sony: PSN Attack Will Cost
Sony estimates that the fallout from the recent attack on its online service, PlayStation Network, will cost it ¥14 billion (£105.6 million) – and warns that figure may yet grow.
The firm revealed the figure during a briefing to explain its revised earnings forecast for the current financial year. The ¥14 billion covers identity theft protection for 77 million PSN account holders, and the free games and services offered as part of the Welcome Back promotion.
It also covers costs incurred from enhancing PSN security by rebuilding the service from the ground up, legal costs, and a potential decrease in future revenue. However, Sony admitted that the figure was subject to change.
"These amounts are our reasonable assumption based on the information currently available," a Sony spokesperson said. "So far, we have not received any confirmed reports of customer identity theft issues, nor confirmed any misuse of credit cards from the cyber-attack.
"Those are key variables, and if that changes, the costs could change. In addition, in connection with the data breach, class action lawsuits have been filed [in the US and Canada] against Sony and certain of its subsidiaries, and regulatory inquiries have begun; however, those are all at a preliminary stage, so we are not able to include the possible outcome of any of them in our results forecast for the fiscal year ending March 2012 at this moment."
Sony took PSN down on April 20 after noticing the attack on its infrastructure, and the service remained offline until last Monday. While online multiplayer is back up and running, there is still no official word on the return of the PlayStation Store, though if a leaked memo is to be believed, it could be back online tomorrow.