Sir Howard Stringer, chairman of Sony Corporation, has apologised for the “inconvenience and concern” caused by the attack on PSN, which has resulted in the personal information of more than 100 million users being stolen.
In a letter to the affected users published on the PlayStation Blog, Stringer reaffirmed that Sony is yet to see any evidence of credit card data being stolen, and insisted that the firm acted properly despite the week-long delay between Sony noticing the attack and notifying its customers.
"As a company we – and I – apologise for the inconvenience and concern caused by this attack," he writes. "Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to [our] services as quickly, and as safely, as possible.
"I know some believe we should have notified our customers earlier than we did. It’s a fair question…I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had – or had not – been taken.
"In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony."
In another post on the PlayStation Blog, senior director of corporate communications and social media Patrick Seybold announced that PSN was almost ready to return, saying: "Today our global and security teams began the final stages of internal testing of the new system, an important step towards restoring PSN and Qriocity services.
"We understand that many of you are eager to again enjoy the PlayStation Network and Qriocity entertainment services that you love, so we wanted you to be aware of this milestone and our progress. We will provide additional updates as soon as we can."