Valve has apologised to about 12,000 gamers wrongfully banned from playing Modern Warfare 2 on Steam.
President Gabe Newell said in a statement that Valve’s anti-cheat software was to blame for the bans, which have now been reversed, and offered those affected two free copies of Left 4 Dead 2.
“This was our mistake, and I apologise for any frustration or angst it may have caused you. The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn’t a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).
“We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn’t already own the game.”
At the time of writing Modern Warfare 2 is the third bestselling game on Steam, while the title’s second DLC pack, Resurgence, occupies the top spot.