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Wii Tops Console Reliability Study

Tom Ivan's picture

By Tom Ivan

September 2, 2009

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A study by independent warranty provider SquareTrade has found that Nintendo’s Wii is the most reliable of the current generation home consoles, followed by Sony’s PS3 and Microsoft’s Xbox 360.

For its newly released report, titled Game Console Failure Rates, SquareTrade analysed failure rates for over 16,000 new game consoles covered under its warranties.

The company found the Wii to be nine times more reliable than the Xbox 360 and four times more reliable than the PS3.

Looking at the first two years of ownership, 2.7 per cent of Wii owners reported a system failure to SquareTrade, compared with ten per cent of PS3 owners and 23.7 per cent of Xbox 360 owners. Excluding Red Ring of Death failures, 11.7 per cent of Xbox 360 owners reported a failure.

The most common types of problems seen with the PS3 and Xbox 360 were disc read errors and output issues, while the Wii had more power and remote control issues than the other two systems.

“Of the three major 7th generation game consoles, we can safely say that the Wii is the most reliable system on the market, with just one-fourth the malfunctions of the PS3 and Xbox 360. Even when adjusted for the lower rate of usage, the Wii leads the pack by a comfortable margin,” said SquareTrade.

“Our study also found the Xbox 360 to have the highest rate of failure by far, largely due to the Red Ring of Death. While our data indicates that RROD continued to persist as a major problem through 2008, it showed signs of finally abating with the introduction of the latest Jasper chipset in late 2008.”
 

Dr.Wily's picture

10% for the PS3 sounds like a bunch of bs

mr_t's picture

"Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passion, they cannot alter the state of facts and evidence."

John Adams, US diplomat & politician (1735 - 1826)

toadwarrior's picture

Why?

nobodyspeshul's picture

Wow, 23.7% failure rate. I kind of wish I bought myself a console with Jasper chip.

Peter_Pesic's picture

The Wii should have the best reliability considering its internals are made up of basically 7 year old tech/specs.

toadwarrior's picture

Nintendo has always made a profit on each hardware unit sold while at the same time producing the highest quality hardware.

The age of their technology in the Wii doesn't matter.

Face it, MS made a cheap P.O.S system and charged a premium for it and people lap it up even if it's at least twice as likely to fail as the PS3 despite being launched earlier and having more time to work out the hardware kinks.

Peter_Pesic's picture

Actually, if you knew something about consumer electronics (or maybe had some common sense), time to work out the kinks is what you have BEFORE a consumer product launch. When the product is in customer's hands how are you suppose to work out the Kinks? Sony delaying the launch of the PS3, actually gave them more time to "work out the kinks" of the PS3.

MS took a risk getting their console out the gate first, and so far it's been working despite the hardware problems. You and every other Sony fanboy constantly pose the question why things are still working for MS, and people are still "loyal"; the answer is simple, the 360 has many great games as well as a great online service. Which for most people who just love gaming, and not brands, is more than enough of a reason to put up with the inconvenience of the hardware failures.

You can point the fingers all you want about fanboyism (as I've said before, I am a fanboy, a video game fanboy which has no problems being critical), but with ignorant, nonsensical comments like these, you are constantly displaying your Sony fanboyism.

Larson's picture

Is there something inherently unstable about new components?

Peter_Pesic's picture

Don't listen to the Toad, he just pulls random quotes and videos without actually understanding the context or really the topic at hand.

With CPU's, when you push the envelop on performance, there's a direct trade off between Heat vs Performance. The more transistors squeezed onto a CPU wafer the greater the performance (in simple terms transistors are what do the work, so the more there are, the more work can be done per an amount of time). But then the problem becomes over heating, and heat is the enemy when it comes to electronics, whether it's a threat to the silicon, or more dangerously to the contact/solder points of the components.

In time, the ability to fit the same performance architechture on smaller sized CPU wafer becomes available, and with that the heat output goes down. And those CPUs become cheaper to manufacture.

I'm not going to look up the specific clock speeds, but let me put it this way, the Wii has a CPU and GPU, as well as total RAM that's approximately equivalent in specs to the old Xbox (in some areas the Xbox even has more juice). While the PS3 uses a cutting edge asymmetrical multicore Cell CPU and the 360 uses a cutting edge symmetrical 3 core CPU (they were both designed by IBM). These are facts.

The three rings error on the 360 is directly tied to heat, more often then not the contacts of the GPU melt. I personally attribute this to MS being obsessed with making the 360 have the smallest form factor possible (one of the biggest criticisms of the Xbox was that it was a big black box). If Sony made the original PS3 smaller (and there's no arguing that the PS3 is bigger than the 360, though its curves do make it optically look slimmer), they may have had more problems as well.

But now that the 360 Jasper chipset is in all newly manufactured 360s, I think the reliability will improve a lot, as the smaller, more efficient architecture outputs less heat. Similarly, Sony was able to reduce the form factor of the PS3 in the PS3 Slim, due to similar advancements with the Cell architechture.

The overarching point is the more a company decides to push the technological envelop, the greater the reliability risks (which can be mitigated), and Nintendo with the Wii played it extremely safe on the technological level (though they took a chance as it relates to the video game control paradigms).

toadwarrior's picture

There can be but don't let the xbots fool you. There isn't much bleeding edge hardware in the 360.

The Xenon processor is something new or in some ways that different from the PS3 processor.

http://en.wikipedia.org/wiki/Xenon_%28processor%29
"CPU that is used in the Xbox 360 game console. The processor, internally codenamed "Waternoose" by IBM[1] and "XCPU" by Microsoft, is based on IBM's PowerPC instruction set architecture, consisting of three independent processor cores on a single die. These cores are slightly modified versions of the PPE in the Cell processor which was designed specifically for the PlayStation 3."

The graphics card is shared ATi technology.
http://en.wikipedia.org/wiki/Xenos_%28graphics_chip%29
"The Xenos is a custom graphics processing unit (GPU) designed by ATI, used in the Xbox 360 video game console. Developed under the codename "C1,"[1] it is in many ways the precursor to the R600 desktop PC graphics card series. "

There is nothing bleeding edge about the USB ports, hard drives, DVD drives, etc in the xbox. All those components are old tech well over 7 years in production.

All these components on their own are fine. The problem has more to do with being crammed into a small tight space, like the 360 and not being given enough time to be tested thoroughly because someone wanted to be first on the market.

The major reason MS has a lead is purely down to being first. When comparing the same time frames against Sony (ie year one to year one) Sony is outselling MS. So MS did benefit from coming out early but the down side is that it hit their profits pretty good because they did a poor job on the hardware.

Alex Walker's picture

Well, they haven't been tested anywhere near as much, and old tech will have had the chance to have been improved upon. Something you've just brought out obviously won't have been.

Larson's picture

I think it's more like they haven't been tested anywhere near enough.

Raul23's picture

Nintendo's hardware has never been anything less than solid--even the NES requires only a simple home remedy to make like new again (open it up and bend the pins back up). I lost my DS under a car seat for almost a year and it started right up and worked like a champ. I've seen Super Nintendos with holes in them act just fine.

Duncan_Stewart's picture

I wonder how the PS3 slim will fare? My PS2 is absolutely rock solid, and no problems yet with the Wii, but the 360 reliability is one of the reasons why I would never touch the thing.

jb1's picture

PS2, rock solid? Are you kidding?

DubsTF's picture

I bought an Elite in November 2007 and it RRODed in October 2008. I had to provide my own coffin and do without it for a couple of weeks. On the plus (?) side, I got my own pristine console back instead of someone else's banged-up refurb.

My Wii has developed an irritating rattle in its optical drive that is omnipresent whenever I play a disc-based game. It's not quite as loud as the jet engine 360 but still pretty annoying.

40GB PS3 is about 18 months old and has had no problems ever.

Chotus's picture

Ironically My Xbox360 Elite(original model) has never RROD'd on me(knock on plastic) but my first PS3 did have the disc read error problem. My second PS3 has been flawless though.

I would have thought my Xbox360 would have been the problem, but have been very lucky there.

Indrema's picture

This is such crap!

Everyone knows no PS3 has ever malfunctioned for anyone....ever!

Well, I can't find any facts to support this....I don't remember where I read this......um....RRoD!!

grognard66's picture

HeHe. You forgot to say that the only reason Wii's never break is they're all just gathering dust in people's closets.