Following are my experiences in the Melville NY store. Stay away from Best Buy and especially the Melville NY store:
1. What happened to me inside the Melville NY store, was not a matter of misunderstanding the store policy. Frankly they could have charged me a 10% restocking fee, and I would have left satisfied. I have never been treated like I was treated at the Melville NY store by this young woman named Geriann, who I understand no longer works there. Simply because I stated to her “I will never buy anything at this store again”, she told me if I did not like it I could get the F*** out of HER STORE. Frankly I was shocked that she would dare speak to me like this and when I asked her what gave her the right to do this, she said that if customers say ONE BAD THING about her store she has the right to throw them out of the store. Then, she told me I HAD TO SPEAK to the stereo guy about my broken transmitter. I was so shocked by this that I did, and I was escorted to the area, escorted like I could not be trusted. Come to find out that the reason she did this was so she could get this guy to state that I had broken it myself, which I did not. The story that this woman Geriann concocted was amazing, I guess since she knew I was going to call Corporate Customer Service, she had to get a way to cover herself. Since that day, I have never bought anything at a best buy store. I would no longer feel comfortable shopping there. I shut down my credit card, and none of my friends have bought anything there either. From what I have seen on the internet, and from the amount of claims against Best Buy with the consumer protection agency and the better business bureau, I am not alone. Best buy reputation speaks for itself.